Refund policy

 

📦 1.

Refund & Returns Policy

 

Effective Date: [Insert date]

We want you to love your wine, but if something isn’t right, we’re here to help.

 

🔁 Returns

 

Due to the nature of our products, we do not accept returns of alcoholic beverages unless:

 

• You received the wrong item

• The product arrived damaged or defective

 

In such cases, please contact us within 7 days of delivery at sales@labottevino.com with your order number and photos of the product.

 

💰 Refunds

 

If your return is approved, we will initiate a refund to your original method of payment. Please note:

 

• Refunds can take up to 5–10 business days to appear, depending on your payment provider.

• Shipping charges are non-refundable unless the return is due to our error.

 

 

⚠️ Non-refundable items

 

We cannot offer refunds or exchanges on:

 

• Wine that was opened or consumed

• Items returned more than 7 days after delivery

• Gifts or promotional items

 

 

📦 Damaged Packages

 

If your package arrives visibly damaged, please do not open it. Take a photo and contact us immediately so we can work with the carrier to resolve the issue.